Returns & Refunds

Bully Chainz offers all of our customers a 30 Day No Hassle exchange and return policy. We keep it really simple. If you are not satisfied with the collar you have selected, you can exchange or return it for a full refund within 30 days of making your purchase on our online store. All returns must be sent to our Texas, USA office. Please contact us through email at [email protected] for the return address and Return Merchandise Authorization (RMA)  number before sending the product.
If your chain is the wrong size the customer has 30 days to contact us for an exchange. The merchandise must be in the original mint condition to be eligible for exchange. Customers are responsible for all Shipping and Handling cost associated with returns and exchanges. 
All Full Refunds Must Meet Our Criteria For Returns :
  • Dog Chain must be in its original mint condition
  • Dog Chain has not been modified in anyway
  • Dog Chain has no wear or tear in anyway.
  • No visible scratches, dents, chips, or physical abuse on the chain.