In every product page, we have placed a SIZE CHART button for you to make sure you measure your pet correctly.

We have also have a measuring page and a measuring kit to help get the correct size.

Not at all! Bully Chainz are made from a superior Marine grade stainless steel. The 316l stainless Marine grade steel offers a distinctive degree of strength and corrosion-resistance.

It depends on the the product. But we do offer a variety of custom products, so look out for customization options on the product page. We use a state of the art laser to personalize our products.

We offer a one time resizing free of charge. All we ask is you send in your Bully Chain to us. Then, we will send you a resized Bully Chainz.

Our Hermes line of chains are less than 1lb. Our Hercules Line of chains weighs about 1lb depending on length. If you have any questions regarding weight of the chain and your dogs feel free to contact us.

At the moment we accept custom colors on chains. Please email us for custom collar. Prices may vary depending on the chain and color.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

It depends on the type of order and where you are. Custom orders processed here will take 3 - 4 weeks to arrive. Domestic in-stock orders can take up to 7 business days. Overseas deliveries can take anywhere from 4 -6 weeks. Delivery details will be given in your confirmation email.

We use all major carriers, and local courier partners. You’ll be questioned to select a delivery method during checkout.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

(Please understand that all engraved and Custom ID Links or Custom Dog Tags are non-refundable.)

See our returns page for additional info.

We ship to all addresses within the US that the US Postal Service delivers to, including all APO/FPO/DPO addresses.

All orders over $149 USD are free to ship for the lower 48 States (not including Alaska + Hawaii);
All orders under $49 USD ship for a $9.99 USD flat rate for the lower 48 states (not including Alaska + Hawaii);
Orders to Alaska & Hawaii are a $29.99 USD flat rate.

You don't! If you do wish to create one, it’s super simple and you can save your addresses and orders for an easier checkout next time when you come back shop with us!

If you forget your password, try the reset password button. You will receive an email with a new one. If that doesn’t work, contact us ASAP and don't worry we’ll get you sorted out.

We stand
behind everything we sell and making sure that you and your dog are happy is
our number one priority. If your dog (or you) is not 100% satisfied with your
purchase within 60 days of purchase then return it for a credit or refund. No
questions asked. The product you are requesting the refund/return must be in
resellable conditions to be eligible.

Note: We are unable to accept returns for any customized
products. Please confirm that sizing and all information are correct before
completing your order. If you're not satisfied with your dog products, please
return the item(s) for a store credit or full refund for the cost of the
item(s). You'll have 1,000 days from the time of purchase from Bully Chainz,
LLC.

Once the returned item is received we will refund
you the cost of the item, excluding any shipping costs. In order to process the
return, please read through "How to Return an Item." To better serve
you in the future, please let us know why you are returning the item. You'll be
responsible for the shipping charges associated with sending the return back to
us. The original shipping cost is non-refundable. Please allow 7 business days
for returns to be processed.

If you have any other questions about returns
please feel free to contact us.

In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. Typically USPS Parcel / First-Class is the cheapest. We can email you a prepaid return label that can be printed, placed on the returned package and dropped off at USPS or UPS.
To use our return label, we will deduct $9.99 from you refund upon processing your return. To receive a prepaid label just send a request letting us know that you'd like to return an item and include your order details.

In order to receive a refund you must return the old product plus packaging in back to Bully Chainz. It must be in resellable conditions for the refund to be eligible. The customer must cover the minimal shipping charges to get the product back to us. In case a product is destroyed, please contact us first and we will give more detailed instructions.
We recycle all returned products that are damaged.

The easy answer is no. Since you must cover the shipping charges to get the product back to us you can choose whatever carrier you want. On the other hand, if you want the product to actually arrive to us we'd suggest using USPS, UPS, or Fedex. A good thing to do would be to get insurance for the package, just in case, although not necessary. We're not responsible for a product that never makes its way back to us.

Once an order is placed, if you need to update items on your order please contact us as soon as possible. The easiest way would be to create a new order with your updated items and cancel your existing order.

At this time you can’t update the shipping service used for an existing order.

You can update the ship to address. Contact as soon as possible so we can update the ship to address for your order. We’ll make every effort to update your address. In some cases we may not be able to update your shipping address since we ship so quickly.

Please contact us AS SOON AS POSSIBLE if you’d like to cancel your order. We’ll make every effort to cancel your order.
In some cases we may not be able to cancel your order since we ship so quickly. In these situations, we may need to process a return once your order has been delivered.

An email will be sent to you when your order is shipped with the applicable tracking number(s). If you have an account you can login to view your order details. If you can’t locate your tracking number feel free to contact us.
For international orders, your tracking number will track up to the package leaving the US. After that, your local post office will be handling the delivery and the tracking number will not be valid. You can locate a second link at the top of your first tracking page under “Final Mail Carrier”.

Oh yeah! You can purchase gift cards as a normal product in our Shop menu. Gift Card values never expire. A code will be emailed with redemption instructions where you can in turn gift to anyone you'd like. It’s the perfect present!

Once you have placed all of your items in the cart, you simply click 'Checkout' and follow the next screen to input your billing and shipping details.
We accept the following payment methods:
Visa
MasterCard
American Express
Discover
G-Pay
Apple Pay
PayPal
We do not accept:
Money orders
Checks
Canadian coins
Cashier check

You do not need to be available to sign for your order.

We have a 1000-day guarantee for manufacture defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email with photo’s of the issue and for further information.

Yes, Bully Chainz offers it's entire dog collar and harness collection to be resold either through our reseller program or our affiliate program. Reseller program provides your business with an identifiable promo code to offer your customers or social network. Our affiliate program is for businesses who wish to directly carry inventory of our branded collection either in their storefront or in their online store.